![]() Then found out I could opt out but keep my current tv package. “I got the email, and thought I wasn’t meant to have any increase in cost for the duration on my contract, turns out this only applies to broadband cost not tv part, thought this was a bit sneaky so contacted customer services. Can someone ensure I am not charged for a service I don’t want.” “My account indicates I don’t have TalkTalk TV but I have been sent an email stating I will be charged £4 from next month for it. I believe my account details are already linked here so if someone could action this I would appreciate it.” “I do not use any TalkTalk TV add on’s or boosts and don’t ever intend to use them in the future so could you please remove TalkTalk TV from my package as I do not wan’t to be charged £4 a month from the 18th February for basically nothing. In essence users in the above group are being asked to pay £4 each month just to access the box itself (kind of like a hardware rental), which is not an approach that has gone down well. As a result a large number of customers who have purchased a TalkTalk branded set-top-box or took a TV bundle but later downgraded and kept the box, are being hit with the fee. However what’s really got TalkTalk’s customers riled up is the fact that they seem to get hit with it even if they aren’t taking one of the premium TV content plans / boosts. The charge itself appears as if it will crop up on bills automatically, provided you have one of the provider’s YouView based set-top-boxes. Customers of UK broadband ISP TalkTalk have been left frustrated and confused by a mysterious new £4 monthly “ Access Fee” to use the operator’s TV platform ( YouView based IPTV set-top-box), which seems to apply even if the subscriber isn’t taking one of their optional premium TV boosts (content packages).Ī quick look through the ISP’s Community Forum this week makes for uncomfortable reading and reveals a large number of topics where customers are complaining about the charge, which Thinkbroadband has also spotted.
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